Gardens Phase 3 Work Order & Warranty Information
PLEASE BE ADVISED Starting August 20th 2021 there will be a $250.00 Service Fee charged for any Service Calls that do not represent a valid Warranty claim. Payment will be required in your home Via Credit Card Payments.
RHINEBECK GARDENS WORK ORDER REQUEST GUIDELINES
Please read the following guidelines for the proper use of the
Work Order Request Form:
Please read the following guidelines for the proper use of the
Work Order Request Form:
- Your home warranty and what is covered.
- Your Responsibilities as an Owner
- The Association's responsibilities
- Who to contact if you need service
Your Home WARRANTY and what is covered
Your Units elements, fixtures & appliances are under warranty for one year from your purchase date.
The walls & trim have been inspected at the time of purchase and have been accepted by you, the buyer. Periodically, there can be minor cosmetic issues, including separations of the trim elements. This is not a defect, but a result of shrinkage, settling and or expansion and contraction of the components used in the building process. The builder's warranty will address these issues one time within the first 12 months of ownership. Usually it just requires a touch up with caulk or spackle and paint to correct. It is suggested you allow a period of at least 10 months to see if any of these issues occur and they will be addressed all at one time by submitting a work order. The builder will not address these repeatedly as they occur, but at one time during the 12 months. Seasonal change can have an effect on the expansion and contraction movement within the home, so it is best to live through the seasonal change before requesting service.
Appliances
REFRIGERATOR, ELECTRIC RANGE, DISHWASHER, MICROWAVE, CLOTHES WASHER, CLOTHES DRYER & FIREPLACE.
Warranty is from the manufacturer and will be serviced by the manufacturer, not the builder. It is the responsibility of the homeowner to register all their equipment with the manufacturer for the warranty to be valid. THE BUILDER WILL NOT BE HELD RESPONSIBLE FOR EQUIPMENT FAILURES OF THESE APPLIANCES AND WILL NOT REPAIR OR REPLACE THEM.
Equipment / Fixtures
AIR HANDLER, CONDENSER, THERMOSTATS for any heating or air conditioning issues call American Heating and AC directly at (845) 473-1966. Please be advised If you do not have a Service Contract and it is determined that the issue is not under Warranty. You will be charged for the Service Call, Labor and Parts.
TOILETS, SHOWER/TUB FIXTURES, WATER HEATER, CABINETRY, FAUCETS, SINKS, LIGHT FIXTURES, SMOKE DETECTORS (NOT BATTERIES), EXHAUST FANS, FIREPLACE, DOOR HARDWARE, SWITCHES, RECEPTACLE OUTLETS, CIRCUIT BREAKERS, GARAGE DOOR OPENER, PLUMBING VALVES & FITTINGS, TILE, WOOD FLOORS, CARPET.
Warranty for these items will be the responsibility of the builder and the applicable tradesmen to repair or replace as needed any item found to be defective in material or workmanship for a period of 1 year from the date of your closing is covered by the warranty. The builder will absorb all the costs incurred to rectify the issue. The builder will be responsible to arrange whatever tradesmen are needed for the corrections. Improper use, failure to properly maintain, and negligence of any of these items will void the warranty and the responsibility of the builder to repair or replace, and the full cost of repair will be the homeowners.
Please refer to the Offering Plan for a full explanation of the warranty.
The walls & trim have been inspected at the time of purchase and have been accepted by you, the buyer. Periodically, there can be minor cosmetic issues, including separations of the trim elements. This is not a defect, but a result of shrinkage, settling and or expansion and contraction of the components used in the building process. The builder's warranty will address these issues one time within the first 12 months of ownership. Usually it just requires a touch up with caulk or spackle and paint to correct. It is suggested you allow a period of at least 10 months to see if any of these issues occur and they will be addressed all at one time by submitting a work order. The builder will not address these repeatedly as they occur, but at one time during the 12 months. Seasonal change can have an effect on the expansion and contraction movement within the home, so it is best to live through the seasonal change before requesting service.
Appliances
REFRIGERATOR, ELECTRIC RANGE, DISHWASHER, MICROWAVE, CLOTHES WASHER, CLOTHES DRYER & FIREPLACE.
Warranty is from the manufacturer and will be serviced by the manufacturer, not the builder. It is the responsibility of the homeowner to register all their equipment with the manufacturer for the warranty to be valid. THE BUILDER WILL NOT BE HELD RESPONSIBLE FOR EQUIPMENT FAILURES OF THESE APPLIANCES AND WILL NOT REPAIR OR REPLACE THEM.
Equipment / Fixtures
AIR HANDLER, CONDENSER, THERMOSTATS for any heating or air conditioning issues call American Heating and AC directly at (845) 473-1966. Please be advised If you do not have a Service Contract and it is determined that the issue is not under Warranty. You will be charged for the Service Call, Labor and Parts.
TOILETS, SHOWER/TUB FIXTURES, WATER HEATER, CABINETRY, FAUCETS, SINKS, LIGHT FIXTURES, SMOKE DETECTORS (NOT BATTERIES), EXHAUST FANS, FIREPLACE, DOOR HARDWARE, SWITCHES, RECEPTACLE OUTLETS, CIRCUIT BREAKERS, GARAGE DOOR OPENER, PLUMBING VALVES & FITTINGS, TILE, WOOD FLOORS, CARPET.
Warranty for these items will be the responsibility of the builder and the applicable tradesmen to repair or replace as needed any item found to be defective in material or workmanship for a period of 1 year from the date of your closing is covered by the warranty. The builder will absorb all the costs incurred to rectify the issue. The builder will be responsible to arrange whatever tradesmen are needed for the corrections. Improper use, failure to properly maintain, and negligence of any of these items will void the warranty and the responsibility of the builder to repair or replace, and the full cost of repair will be the homeowners.
Please refer to the Offering Plan for a full explanation of the warranty.
Your Responsibilities As An Owner
All the elements that are within your home that are on the interior of the sheetrock are considered owned by the homeowner including:
The Associations Responsibilities
The Homeowner's Association is responsible for exterior elements. including:
Roofing, Siding, Windows & Exterior Doors ( except broken Glass) Plumbing Within the Walls , Fire Sprinkler Systems, Water Supply Systems, Common Sewer Mains, Sidewalks, Driveways , Patio Blocks, Exterior Vent Hoods, Privacy Fences, Shrubbery and Trees. Structural Elements such as Framing, Foundations.
There are elements that are shared and the cost for repair could be the responsibility of either the Homeowner or the Association depending on the cause of the problem. Some examples include:
All the elements that are within your home that are on the interior of the sheetrock are considered owned by the homeowner including:
- Cabinetry
- Tile
- Flooring
- Carpet
- Interior lighting
- Switches and Outlets
- Electrical Circuit panels
- Cable / Data boxes
- Sheetrock, painted surfaces
- Doors, Garage door Openers
- Showers & Tub fixtures
- Moldings & trim elements
- Appliances
- Fireplace unit
- Countertops, Stairs
- Window treatments
- Water Heater HVAC System Components including the condenser outside your unit and thermostats .
The Associations Responsibilities
The Homeowner's Association is responsible for exterior elements. including:
Roofing, Siding, Windows & Exterior Doors ( except broken Glass) Plumbing Within the Walls , Fire Sprinkler Systems, Water Supply Systems, Common Sewer Mains, Sidewalks, Driveways , Patio Blocks, Exterior Vent Hoods, Privacy Fences, Shrubbery and Trees. Structural Elements such as Framing, Foundations.
There are elements that are shared and the cost for repair could be the responsibility of either the Homeowner or the Association depending on the cause of the problem. Some examples include:
- Clogged toilet, sink - Homeowner
- Clogged sewer main- Association
- Cable / data feed wiring to the unit- Association
- Cable / data wiring within the unit – Homeowner
- Plumbing/Water leak under the sink- Homeowner
- Plumbing / water leak within the walls- Association
Who To Contact If You Need Service
In the event service is needed, the following procedures must be followed:
IN THE CASE OF A FIRE DIAL 911
FLOOD - BROKEN PIPE
IMMEDIATELY TURN OFF THE WATER AT THE MAIN WATER SHUT-OFF VALVE WITHIN YOUR UNIT LOCATED NEAR YOUR WATER HEATER. THEN, CALL CROWN ASSET MANAGEMENT AT (845) 250-2093. FOR AFTER HOURS CALLS, DIAL (845) 250-2091.
DO NOT WRITE A NOTE AND DROP IT AT THE OFFICE.
DO NOT CALL THE SALES OFFICE.
DO NOT CALL THE BUILDER OR HIS STAFF
In the event service is needed, the following procedures must be followed:
IN THE CASE OF A FIRE DIAL 911
FLOOD - BROKEN PIPE
IMMEDIATELY TURN OFF THE WATER AT THE MAIN WATER SHUT-OFF VALVE WITHIN YOUR UNIT LOCATED NEAR YOUR WATER HEATER. THEN, CALL CROWN ASSET MANAGEMENT AT (845) 250-2093. FOR AFTER HOURS CALLS, DIAL (845) 250-2091.
DO NOT WRITE A NOTE AND DROP IT AT THE OFFICE.
DO NOT CALL THE SALES OFFICE.
DO NOT CALL THE BUILDER OR HIS STAFF
Fill out all the required information below. You will be contacted by the builder’s representative via email. It may require a visit to examine the issue to determine the appropriate action to be taken. Once the contact is made, the request will be scheduled based on urgency and availability of all parties. Service will be performed during business hours 9-5 Monday through Friday.
Please enter only one item per Work Order Ticket. This will allow us to give out the task to the proper person.