Gardens Phase 3 Work Order & Warranty Information
service requests will only be completed if the resident is either not home, or agrees to step out of the home, or in a different area of the home (maintaining six feet distance) while our associate completes the service request. Additionally, Maintenance Associates may wear gloves or masks if they choose to when completing service requests. We ask that if you or a family member is ill, or been diagnosed or under quarantine you advise our associates and will only submit emergency service requests.
Please know, these policy adaptations are not indications that there is a reported case of the virus at the community, or implies illness of any kind. It represents instead a proactive approach to this outbreak and our commitment to adopting the best recommended practices to stop the spread of COVID – 19.
We ask you to call or create a Work Order ONLY if you have an emergency, which are as follows:
In the event service is needed, the following procedures must be followed:
IN THE CASE OF A FIRE ! DIAL 911
FLOOD - BROKEN PIPE
TURN OFF THE WATER AT THE MAIN WATER SHUT-OFF VALVE WITHIN YOUR UNIT LOCATED NEAR YOUR WATER HEATER
DO NOT WRITE A NOTE AND DROP IT AT THE OFFICE.
DO NOT CALL THE SALES OFFICE.
DO NOT CALL THE BUILDER OR HIS STAFF
RHINEBECK GARDENS WORK ORDER REQUEST GUIDELINES
Please read the following guidelines for the proper use of the
Work Order Request Form:
Your Home Warranty is outlined in the Offering Plan you were given when you bought your new home.
All the elements that are within your home that are on the interior of the Sheetrock are considered owned by the homeowner. The elements inside the walls and on the exterior of the home are “Common Property” and are not owned by you.
The list below represents Items owned exclusively by the Homeowner.
Cabinetry, Tile, Flooring, Carpet, Interior lighting, Switches and Outlets, Electrical Circuit panels, Cable / Data boxes, Sheetrock, painted surfaces, Doors, Garage door Openers , Showers & Tub fixtures, Moldings & trim elements, Appliances, Fireplace unit, Countertops, Stairs , Window treatments, Water Heater, HVAC System Components including the condenser outside your unit and thermostats .
The list below represents Association Responsibility.
Exterior elements such as , Roofing, Siding, Windows & Exterior doors ( except broken Glass) Plumbing within the walls , Fire Sprinkler systems, Water supply systems, Common Sewer Mains, Sidewalks, Driveways , Patio blocks, Exterior vent hoods, Privacy fences, Shrubbery and Trees. Structural elements such as framing, foundations.
There are elements that are shared and the cost for repair could be the responsibility of either the homeowner or the Association depending on the cause of the problem.
Some examples that may help define it are as follows.
There are also the situations that the homeowner will be responsible for the cost of repairs in their entirety:
Examples: (Some, not all)
Please enter only one item per Work Order Ticket. This will allow us to give out the task to the proper person.
Fill out all the required information above. You will be contacted by the builder’s representative to discuss the issue. It may require a visit to examine the issue to determine the appropriate action to be taken. Once the contact is made, the request will be scheduled based on urgency and availability of all parties. Service for non-emergencies will be performed during business hours 9-5 Monday through Friday.
Gardens Phase 3 Warranty
Your Units elements, fixtures & appliances are under warranty for one year from your purchase date.
The walls & trim have been inspected at the time of purchase and have been accepted by you, the buyer. Periodically, there can be minor cosmetic issues, separations of the trim elements that may occur. This is not a defect, but a result of shrinkage, settling and or expansion and contraction of the components used in the building process. The Builders warranty will address these issues one time within the first 12 months of ownership. Usually it just requires a touch up with caulk or Spackle and paint to correct them. It is suggested you allow a period of at least10 months to see if any of these issues occur and they will be addressed all at one time by submitting a work order. The builder will not address these repeatedly as they occur, but at one time during the 12 months. Seasonal change can have an effect on the expansion and contraction movement within the home, so it is best to live thru the seasonal change before requesting service.
REFRIGERATOR , ELECTRIC RANGE, DISHWASHER, MICROWAVE, CLOTHES WASHER, CLOTHES DRYER & FIREPLACE.
Warranty is from the manufacturer and will be serviced by the manufacturer, not the builder. It is the responsibility of the homeowner to register all their equipment with the manufacturer for the warranty to be valid. The builder will not be held responsible for equipment failures of these appliances and will not repair or replace them.
Equipment / Fixtures
AIR HANDLER, CONDENSER, THERMOSTATS, TOILETS, SHOWER/TUB FIXTURES, WATER HEATER, CABINETRY, FAUCETS, SINKS, LIGHT FIXTURES, SMOKE DETECTORS (NOT BATTERIES), EXHAUST FANS, FIREPLACE, DOOR HARDWARE, SWITCHES, RECEPTACLE OUTLETS, CIRCUIT BREAKERS, GARAGE DOOR OPENER, PLUMBING VALVES & FITTINGS, TILE, WOOD FLOORS, CARPET.
Warranty for these items will be the responsibility of the builder and the applicable tradesmen to repair or replace as needed, any item found to be defective in material or workmanship for a period of 1 year from the date of your closing. The builder will absorb all the costs incurred to rectify the issue. The builder will be responsible to arrange whatever tradesmen needed for the corrections. Improper use, failure to maintain, and negligence of any of these items will void the warranty and the responsibility of the builder to repair or replace and the full cost of repair will be the homeowners.
HVAC Systems must have a maintenance agreement in place to assure proper care and use. The homeowner has been given the appropriate documents to establish the necessary maintenance agreements. Failure to do so will absolve the builder of that responsibility and the homeowner will have the manufacturers warranty only.
Please refer to the Offering Plan for a full explanation of the warranty.